Author: Rebecca Eyers, Manager, Residence Life & Conference Services, Nipissing University, Muskoka Residence Complex
A phrase we use around our office often is “kill them with kindness”, although I feel blessed that we have many incredible clients, staff, as well as campus and community partners, I think we can all agree that we have days or people that can make our jobs a little more challenging.
Although I have accepted that we can’t please everyone (although we still try), it is important that we always have that warm, inviting, can-do attitude. In a customer service role it is tough sometimes to stay positive as we deal with the good, the bad and the ugly. Every so often one of my staff will come to me about something a client said or a campus partner did that is really bothering them. After we talk out the situation, I always like to think of the situation from the other person’s point of view so we can learn something from the situation. I always understand how my staff is feeling but I remind them of the nature of our job, the importance of letting things go and encourage them to continue to “kill them with kindness”.
Some of you reading this may be thinking, it’s not the simple or straight forward, but I say why not? I am a firm believer that “what goes around comes around” and one thing I pride myself in doing and challenge my staff to embrace is to “kill them with kindness”. Now I ask you, what is it that you do or say to help get yourself or your staff back on a positive note?
Rebecca Eyers, Manager, Residence Life & Conference Services, Nipissing University, Muskoka Residence Complex
P: 705-645-6999 ext. 7299