Change is All Around Us

Authors: Susan MacKenzie, Laurier Conference Services and Susanne Keppler – University of Waterloo Conference Services

In the conference industry, CHANGE is the name of the game. As professionals we deal with change on a daily basis. Whether dealing with rooming list changes that are sent at the last minute, meeting room venue changes due to lack of air-conditioning, or residence changes due to a construction, we all deal with change each and every day of the conference season.

Change comes in many other smaller forms as well. While not causing as much impact to the guests, behind-the-scene changes related to computer and equipment upgrades, lock system conversions, signage, etc. can cause a lot of disruption to an already hectic conference operation. Often the conference staff are the last to find out about campus changes which can result in slight panic when trying to deal with the issues at the last minute or just as a large group is arriving.

One of the hardest aspects of change is a change in staff. All campus conference operations hire students for many different roles. We have heard past blogs about the difference an excellent student can make and we all have stories about students who have had an impact on our lives. It can definitely ease the manager’s load when a seasoned student returns for more than one summer. A student who is able to step into the role with minimal training just makes life a little easier at the start of the season. We build strong relationships with students and other staff as we train, mentor and guide them through the ups, downs, ins and outs of conferences. They grow and mature and leave our operations with a solid skill set that they will build on in their future career paths.

CUCCOA also experiences ongoing change as new members join and as great members move on to other opportunities. As members venture on to new roles, we lose their experience and comradery. Our Kitchener-Waterloo conference support system has recently experienced a change. Martha Wallace from Residence & Conference Centre-Kitchener-Waterloo will soon begin a new role at a hotel opening in Waterloo. While we wish Martha all the best, Susanne and I will definitely miss her positive attitude, determination, and willingness to always get together for a social event. We have benefited from our cohesive and supportive network and we will miss the connection. We know that Martha will take all of the skills she has gained while at work and through CUCCOA and successfully move forward in a new direction. We also know that Martha will ensure that the social events continue.

Change is always around us, and while it isn’t easy, we have to look on the bright side and discover that change also brings new opportunities, new friendships and new adventures. In the words of Gail Sheehy, “If we don’t change, we don’t grow. If we don’t grow we aren’t really living.”

Submitted by:

Susan MacKenzie, Laurier Conference Services
Telephone: 519-884-1970 x3958

Susanne Keppler, University of Waterloo Conference Services
Telephone: 519-888-4567 x35833

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