Frequently asked questions and answers

Q- Can I or my family stay at UBC’s Okanagan Campus even if I’m not part of a group?

A- Yes, Everyone can stay with us at UBC’s Okangan Campus! We accommodate everyone from individual travellers and families to small or large groups.

Q – Where do we check in?

A – The Front Desk is located in the Nicola Residence Building on 1290 International Mews. Please refer to the campus map for the location of the Nicola Residence Building. When arriving on campus, please follow the large orange accommodation check-in signs to get to the front desk.

Q – How far away is the UBC Okanagan campus from downtown Kelowna?

A – UBC Okanagan is 20 minutes north of downtown Kelowna and is a 5 minute drive from the Kelowna International Airport. Please refer to our Amenities map.

Q – When is the front desk open?

A – The Front Desk is open 24 hours a day from May to August.

Q – Do I need to pay for parking? Where can I park my vehicle?

A – There is a daily charge for parking at UBC Okanagan. A parking pass can be purchased from the Front Desk if staying in accommodation for $3.50/day (+ tax) or from any parking dispensers on campus (Day Passes:  $6-8 per day or $4-6 for 3 hours in Lots H, M, J, B, R & G credit card and coin). Parking lot locations are noted on the Campus Map.

Q – Is there regular bus service available at UBC Okanagan?

A – Yes, there are several buses that come onto campus. Please visit the Kelowna Regional Transit System webpage at www.busonline.ca/regions/kel/ for specific route information, fares and schedules.

Q – Are there laundry facilities available?

A – Laundry facilities can be found on the 2nd, 3rd and 4th floors of the Nicola and Cassiar buildings and on the first floor of Purcell. Laundry facilities are also available in building J within the Upper Cascade Apartments and on the lower (0) floor of the Monashee building. Laundry cards can be purchased from a SMART card dispenser in the Nicola and Monashee buildings and at the Front Desk.

Q – Do you have internet access?

A – All our rooms now have complimentary wifi. Wifi is also available for free amongst the academic buildings on campus.

Q – Are there food services available on campus?

A – The Sunshine Cafeteria offers a wide range of food and drinks, with something to suit every taste. Located in the Administration building, open Monday to Friday for breakfast and lunch. Tim Horton’s is located in the Library building, open Monday to Friday. Starbucks is located in the Fipke building, open Monday to Friday and on Saturday morning. On Statutory Holidays Starbucks is open in the morning; all other food & beverage outlets are closed on stat holidays.

For groups (minimum 20 people) catering services are available on campus all days of the week, including Statutory Holidays. Please contact Classic Fare Catering at 250-807-9131 or catering.ubco@ubc.ca.

There are also restaurants which deliver to UBC Okanagan. Please see our Front Desk for a listing of restaurants that deliver and a listing of restaurants that are close to the university.

Q – What kind of housekeeping service is provided?

A – All rooms (unless there is a special conference concession given) are set with bed linens, towels and a small bar of soap. Once a week garbage is removed, bed linens and towels are changed, and rooms and bathrooms are cleaned.

Q- What kind of equipment is included in the equipped kitchens?

A – All equipped kitchens have a fridge, microwave, stove, coffee maker, toaster and kettle. All Cascade Apartments, the Monashee Studio, One Bedroom, and Family Suites are simply equipped with dishes, pots & pans, cutlery, toaster, coffee maker etc.

Q – When can I check into my room? Am I able to check into my room earlier in the day?

A – Check in is at 4 pm on the day of your arrival. We can not guarantee early check in, however if you arrive early and your room is ready you may check in at that time.

Q – When am I expected to check out of my room?

A – Check out is at 11 am.

Q – How can I pay for my reservation?

A – We accept cash, VISA, MasterCard, American Express and Debit.

Q – Are there any wheelchair accessible rooms?

A – At the moment we do not have any accessible rooms available.

Q – Are there any age restrictions to stay on campus?

A – Any guests under the age of 19 must be accompanied by a parent or adult chaperone.

Q. – What do I do if I am part of a group and the on-line section says there are no rooms available?

A. If it shows that a room type is not available it means either that there are no more rooms available in that room type, or that the room block for that group has expired (30 days prior all rooms are released). You may call our toll free number and if there is availability you may make your reservation by phone.

Q – Can I rent a room during the fall or spring?

A – Yes, we have 2 University Townhomes available year round. Please contact the Front Desk via our toll free number: 1-888-318-8666 for details. All other room types are not available during the months of September – April as students occupy residences.

Q – Am I able to stay for an extended period of time, like a month?

A – Long term stays are based on availability. If you are interested in a long term stay with us, please contact the Front Desk via our toll free number: 1-888-318-8666.

Q – Is there a bank machine on campus?

A – There are two bank machines on campus. One is located on the first floor of the University Centre. The other ATM is located on the second floor of the Administration building near the bookstore.

Q – Where can I find the Credit Card Authorization form?

A – For COG guests only: If you have an accommodation reservation with a shuttle pass for Center Of Gravity, click here.
For all other accommodation reservations, click here.

Q – What is your cancellation policy?

A – For individual short term reservations, you can cancel your reservation up till 48 hours prior to your arrival date. When you cancel your reservation within the 48 hours you will be charged 1-night + tax.